Uniden UIP300 User Manual

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Artisoft TeleVantage 6 PBX Test
Testing Report
for CMP Media
July, 2004
1 Overview
CT Labs was asked by CMP Media to evaluate the Artisoft TeleVantage 6 (TV6) PBX product. CT Labs
performed these evaluation and tests in the CT Labs Rocklin, CA facility and summarized the results in
this report. This report was forwarded to CMP Media for publication in Communications Convergence
Magazine and the popular Commweb website (
www.commweb.com).
2 Executive Summary
Artisoft sent the TeleVantage 6 software already installed on a server as a turnkey solution. Two Uniden
UIP 300 H.323 IP phones were installed as station sets, and the installation wizard was used to install the
ViewPoint client onto a lab workstation.
Feature-wise, CT Labs found the TeleVantage 6 product to contain a full complement of features, includ-
ing full ACD functionality, call screening, customizable auto-attendant, and touch-tone call-control fea-
tures from station phones.
CT Labs found the product documentation to be very thorough, with some of the most complete indexes
that we have seen. While the on-line help files for both the administrative and user GUIs were strong on
describing the screens and options, the administrative GUI’s help was lean on “how to” information. The
GUIs themselves were well-designed, with descriptive labels and easily identifiable icons. The TeleVan-
tage 6 telephone user interfaces were found to be logically designed with informative prompts.
CT Labs manually exercised the TeleVantage 6 system with analog phones and Artisoft-provided Uniden
UIP 300 H.323 IP phones. All the tested features were found to work without problems. We did find that
the Uniden phones sometimes had one to two seconds of delay in receiving dial-tone after going off-hook,
or before ringing when a internal call was placed. However, once a call was established between any
phones in the test bed, there was no noticeable speech latency during the conversation.
Overall, we found the Artisoft TeleVantage 6 system to be a robust and feature-rich solution that per-
formed very well and provided traditional phone as well as IP phone support.
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Summary of Contents

Page 1 - Testing Report

Artisoft TeleVantage 6 PBX Test Testing Report for CMP Media July, 2004 1 Overview CT Labs was asked by CMP Media to evaluate the Artisoft TeleV

Page 2

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 Features Artisoft TeleVantage 6 PBX Personal Call Log Review all calls placed and re

Page 3 - • One IP-PSTN Gateway

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 Features Artisoft TeleVantage 6 PBX Real-time statistics Supervisors can see real-ti

Page 4 - 4 Test Setup Description

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 5.3 Product Documentation and Integrated Help Evaluations The following Adobe Acrobat

Page 5 - 4.2 Equipment Pricing

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 5.4 Graphical User Interface Ease of Use Evaluation CT Labs reviewed the TeleVantage

Page 6 - 5 Evaluation Results

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 The Artisoft TeleVantage Device Monitor can be launched within the administrative GUI,

Page 7 - 5.2 Product Features

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 The ViewPoint client is a Windows-based GUI which allows a user to log on, choose the

Page 8

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 5.5 Telephone User Interface Ease of Use Evaluation We evaluated three aspects of the

Page 9

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 Administrative Interface Features Comments Windows based administra-tion from anywhere

Page 10 - Page 10

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 5.7 Manual PBX Functionality Results CT Labs manually exercised the TeleVantage 6 pro

Page 11 - Unique Features

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 2.1 Product Review Results Grid The following are the results of the CT Labs evaluati

Page 12

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 3 General Review Test Information 3.1 General goals of the evaluation This section l

Page 13

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 4 Test Setup Description Artisoft supplied CT Labs with the TeleVantage 6 already in

Page 14

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 4.2 Equipment Pricing The following information was supplied by Artisoft as pricing

Page 15

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 5 Evaluation Results The remainder of this report presents the results of tests and an

Page 16

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 5.2 Product Features This section lists a series of key product features as submitted

Page 17

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 Features Artisoft TeleVantage 6 PBX Executive Whisper / Executive Override Users can

Page 18 - 5.8 Technical Support

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6 Features Artisoft TeleVantage 6 PBX Administrative Interface Features Windows based

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