Uniden UIP300 User Manual download pdf (Page 10)

CT Labs Test Report, CMP Media Review Artisoft TeleVantage 6

Features Artisoft TeleVantage 6 PBX

Personal Call Log Review all calls placed and received by your extension including time of day and du-

ration as well as any notes taken during or after the call

Rules based call handling Define specific rules for how calls should be routed to one or multiple locations to

create simple ringing or advanced patterns such as follow me call forwarding. Set

rules to have certain calls from top customers handled in special ways or have calls

handled differently based on time of day or holidays.

Personal Statuses Use system provided or custom created personal statuses define which rules and

routings apply when in that state. Users can easily toggle via the phone or ViewPoint

among multiple statuses such as Available, Do Not Disturb, In A Meeting, Out of the

Office, On Vacation, etc. With these statuses, a single button push enables users to

change how calls are routed and what greetings are heard by callers.

Standards Supported

H.323 TeleVantage supports the H.323 standard for VoIP connectivity.

MAPI & SMTP TeleVantage can integrate with mail products such as Microsoft Outlook and Ex-

change, Lotus Notes, or any SMTP compliant mail system.

TAPI TeleVantage provides point and click to dial from any TAPI compliant contact man-

agement or CRM application such as Outlook, ACT!, Goldmine, etc.. TeleVantage

also provide screen pops via TAPI such as with ACT! or via the TeleVantage Contact

Manager Assistant with Outlook and Goldmine. Additionally TeleVantage support

click to dial and screen pops with the Microsoft CRM application

COM object SDK Artisoft publishes an open API that exposes MS COM objects for all TeleVantage

functions including IVR, data, and an extensible ViewPoint Add-On API to extend the

graphical ViewPoint applications

SMDR TeleVantage supports a variety of PBX formats of standard SMDR via serial port

interface.

Monitoring Features

Executive Whisper /

Executive Override

Users can be given permission to whisper into the ear of another user who is on a

call. For example, an admin assistant might whisper to an executive about someone

waiting in the lobby. Additionally, with the right permissions, someone can barge in

and join a call in progress.

Device monitor The TeleVantage device monitor shows real time trunk and station status, which

trunk is connected to which station or what outside caller ID name and number. Ad-

ministrators can also point and click to restart a trunk or station remotely without hav-

ing to be on site to unplug and reconnect any wires.

Diagnostic and Trou-

bleshooting Features

Email notification The system will email any administrators or designated individuals when system is-

sues arise.

Heartbeat and Analog

PSTN failover

The connection panel used for analog trunk and stations monitors system power and

a heartbeat signal from the server. If power fail or loss of heartbeat is detected, the

connection panel will direct connect outside trunks directly to desktop handsets.

Administrative resource

usage monitoring

The TeleVantage administrator indicates on screen what percentage of message

storage each user is consuming at the time.

ACD Features

Define Agent Queues &

permissions

Select agents from system user list, define default agent permissions and permis-

sions for specific agents. Supervisors are defined as agents with fuller sets of per-

missions.

Route calls as desired Calls can be routed to agents in order, round robin through the list, to the agent who

has had the fewest calls or the least talk time, who has been idle the longest or even

simultaneously to all agents

Customizable wrap up

time

Agents can be set with specific wrap up time during which they will not receive a new

call after finishing a prior call.

Redirect if busy Define how to handle calls if the queue has too many calls or too few agents. Calls

can be sent to other extensions or queues or to message boxes, or simply be re-

jected to receive busy signal from the CO.

Inbound/Outbound

blended queues

You can mix agents handling inbound and outbound calls within a single queue

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Uniden UIP300 User Manual Page 10

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